Message from Executive Director

From July 2018 to June 2019, En Community Services Society has faced with many different challenges in three main areas of our services: Family Life Education, Youth Work and Engaging Seniors in the Community.

In the past financial year, we have started the Care and Counselling Department as a response to our clients' needs. We assembled a work team, who is committed and capable of supporting our needy clients. This has enabled us to meet the real needs of our society, which is in alignment with the organisation’s vision. We desire to see our clients’ transformation. The change we hope to see is that, they are able to learn to love themselves, love their family and love the community at large. These are the three loves we would continue to develop for the future, hence Tri-Love Family.

Tri-Love Youth, also known as +Vibes, is our youth department that provides engaging activities for students on campus and youths off campus. We work with youths from primary school to university level, as we believe life skills, particularly social emotional learning, are imparted at every life stages. Ultimately, we want to see our participants enjoy harmonious relationships with their families.

In 2017, we embarked on a new initiative by engaging youths through basketball. Our youth workers did street trawling of a few basketball courts in Tampines area. By late 2018, we were able to establish a community basketball team, providing regular basketball training.

By early 2019, through the formation of a basketball club, our youth volunteered once a month with MINDS’ beneficiaries, engaging them through basketball play. Additionally, we also launched a new volunteering programme; Academic Mentoring programme. We have paired up some of our basketball youths with an older youth volunteers for academic supervision. Through this volunteering programme, we hope to improve the academic results of these youths, while having the older ones mentoring them. From the sports gaming to community service to academic revision, it is my sincere hope that these youths have a fun and fulfilling life through our engagement, and helping to realise their dreams and aspirations.

Singapore’s rapidly ageing population is a fact that we all have to embrace. Responding to this community need, we opened our main office’s event hall for senior activities in March 2017. Since then, many senior citizens, who are 50 years old and above, have joined us. To meet with the growing numbers, new services and initiatives were introduced, leading us into a new phase in enhanced community services. Recently, some of our service users, through training and development, became silver volunteers. These volunteers have set up community service teams, conducting regular visits to the elderly residential homes and serving other seniors undergoing palliative care.

To put it simply, I believe our pool of service users, are active elderly programme participants, who have benefitted from our programmes. They provide good support to our 24 staff team and formed a part of the vibrant community living.

How will we do our job well in the days ahead? Although methods, techniques and technical skills are important in the delivery of social service programmes, we must be aligned to the different community needs and be opened to new initiatives. If the best programme is not properly adapted and contextualised, it remains merely a framework.

I am grateful to our staff team for their eagerness to learn, boldness to bring across innovative solutions, to overcome many different challenges in our organisation. I am also thankful to our volunteers, for their commitment and dedication, the trust and continual support of numerous donors, both individuals and corporates. I eagerly anticipate further development of our internal work systems and processes, to deliver an enhanced service delivery of team services, creating a mutually supportive environment.

- Carol Chan Chui Han

Financial Report

Your trust in our work is valuable. Feel free to download and view our financial reports for the past 3 years.

ECSS Annual Report 2017/2016.pdf

FY 2016/2017

HLB Audit Accts Jun 2018 (1).pdf

FY 2017/2018

2018/19 Financial Statements .pdf

FY 2018/2019

Annual Report

ECSS Annual Report 2017/2018.pdf

FY 2017/2018

Annual Report FY 2018-19 R7_141119.pdf

FY 2018/2019

Whistle Blowing Policy

Here in ECSS, we believe that both our team and beneficiaries are entitled to a safe and conducive working environment.


En Community Services Society (ECSS) eagerly desires to maintain public confidence in ECSS as a voluntary welfare organisation (VWO) and thus indirectly maintain the public’s confidence of other VWOs within the social service sector in Singapore. ECSS as a VWO will remain accountable to the public to behave ethically for both financial and non-financial practices.

Scope and Definition

In line with this commitment, ECSS, as an entity, adopts a whistleblowing policy to provide an avenue for both internal and external parties to highlight issues that may be of concern. Whistle blowing is defined as a deliberate, voluntary disclosure of individual or organisational malpractice by a person who has or has had privileged access to data, events, or information about an actual, suspected, or anticipated wrongdoing within or by ECSS that is within its ability to control.

Internal parties include all employees, including those holding managerial positions and council members. While external parties include volunteers, service users of ECSS, any business partners and even the general public.

On top of providing an avenue, ECSS would like to assure all parties that they will be protected from reprisals or victimisation for whistle blowing in good faith, till proven contrary.

Reportable Incidents

Below is a list of examples (though not exhaustive) of reportable incidents covered by this policy:

  • Concerns regarding ECSS’s financial accounting or auditing matters;
  • Impropriety, corruption, acts of fraud, theft and/misuse of ECSS’s properties, assets, or resources;
  • Breach of law and/or breach of ECSS’s policies and code of conduct;
  • Any improper conduct that may cause financial and/or nonfinancial loss to ECSS or damage its reputation;
  • Manifestation of any motives to mislead, deceive, coerce, or fraudulently influence any party for financial and/or non-financial unlawful corporate and/or personal gain
  • Undisclosed serious conflict of interest;
  • Concealing information about any of the above malpractice or misconduct.

Protection against Reprisal and Confidentiality

In a situation where concerns are raised or information provided regarding an actual or anticipated wrongdoing, done in good faith; both internal and/or external party will be protected against any reprisal such as employment termination, retribution, harassment, use of threat or force.

However, ECSS will not condone any frivolous, mischievous or malicious allegations. Action will be taken to ensure such allegations are fiercely dealt with, in the hope of restoring the reputation of ECSS, and maintaining the public confidence of charities in Singapore.

Exceptions to above include:

    • When ECSS is under legal obligation to disclose any financial and/or non-financial information;
    • When the information is already in the public domain;
    • When the information is given to the Police for criminal investigation.

Whistle Blowing Procedures

Concerns may be raised with information provided to:

En Community Services Society

2 Kallang Avenue

CT HUB #06-14

Singapore 339407

Phone: 67886625


Such reports are preferably made in writing, either in the form of a letter or email, and in detail setting out the background and history of events as well as the reason(s) for concern.

Concerns will be assessed with the following factors in consideration:

Severity of the issue(s) raised;

Information provided will be verified and credibility ascertained; and

The impact dealt, either tangibly or intangibly, both to ECSS’s reputation or to any individual(s).

Depending on the nature of the concern raised or information provided, the investigation will be conducted, involving the relevant parties and authorities.

During the investigation process, the whistle blower(s) might be contacted by the investigating officer(s) for further information and clarification purposes. When the investigation is completed, the investigating officer(s) will report the findings to the Council to decide on necessary action.

Conflict of Interest

Procurement of contracts for goods and services should be on an arm’s length basis. For instance, En Community Services should not engage consulting services from a council member or council member’s relative on less attractive terms than could have been obtained from the open market.

Quotations and Financial Transactions

When a related party (i.e ECSS staff, council member, staff and/or council member’s family) participates in the submission of quotations for any purchase, the designated person will ensure a minimum collation of 3 quotations including the quotation by the related party. The designated person will record details of the quotation price, assess company creditability and expertise, and submit these details for the council’s approval.

During the selection process, any council member with conflict of interest (if quotation party is closely associated or related to council member) will not vote or participate in the selection process.

Only upon the council’s approval can then the designated person proceeds with the purchase.

Reserve Policy

En Community Services Society’s Reserve Policy is to maintain a reserve equivalent to 6 months of the annual operating expenditure. Any amount in excess of this may be invested in accordance with the decision of the council.